Terms and conditions of sale

Article 1 - Scope of application

1.1 - These general terms and conditions of sale (hereinafter referred to as "GTCS") apply to all repair and maintenance services for household appliances (hereinafter referred to as "the Services") provided by Aix Services Ménagers (hereinafter referred to as "the Repairer") to its customers (hereinafter referred to as "the Customer") in the course of its professional activity.

1.2 - The GCS form an integral part of any service contract concluded between the Repairer and the Customer. Any order for a Service implies unreserved acceptance of the GCS.

Article 2 - Quotations and prices

2.1 - The Repairer will draw up a detailed quotation for each Service, including the cost of labour, spare parts, travel and any other expenses. The Customer must accept this quotation before work commences.

2.2 - The prices of the Services are indicated in the quotation and are valid for the period of validity of the quotation.

Article 3 - Performance of Services

3.1 - The Repairer undertakes to carry out the Services with the utmost care and within the agreed timescales.

3.2 - The Repairer will use quality spare parts that comply with current standards.

Article 4 - Payment

4.1 - Payment for the Services shall be made in accordance with the terms specified in the quotation. Unless otherwise agreed, payments are due at the end of each assignment.

4.2 - Any delay in payment will result in the application of late payment penalties in accordance with current legislation.

Article 5 - Guarantee

5.1 - The Repairer grants a warranty on the Services provided, in accordance with the legal provisions in force.

5.2 - The warranty does not cover damage resulting from improper use or negligence on the part of the Customer.

Article 6 - Liability

6.1 - The Repairer declines all liability in the event of indirect or consequential damage resulting from the performance of the Services.

Article 7 - Confidentiality

7.1 - The Repairer undertakes to treat all the Customer's confidential information with the utmost discretion.

Article 8 - Litigation

8.1 - In the event of a litigation, the parties will endeavour to reach an amicable settlement. Failing this, any dispute will be referred to the competent courts in accordance with current French legislation.

Article 9 - Amendment of the GTCS

9.1 - The Repairer reserves the right to modify these GCS at any time. The new GCS will then apply to future services.

Article 10 - Applicable law

10.1 - These GCS are governed by French law.